Victoria Medical Centre

Welcome to Victoria Medical Centre

29 Upper Tachbrook Street, London SW1V 1SN

Situated in the heart of London, Victoria Medical Centre offers healthcare for everyone.

Victoria Medical Centre is one of the oldest practices in Westminster and has been in existence since before the NHS began. The practice provides a large number of services from a purpose built, attractive premises conveniently situated in Pimlico, a short distance from Victoria Station.

We have built up a team of well trained doctors and nurses with a wide-ranging mix of skills, all committed to offering high-quality care to our patients. There is also an excellent and efficient administrative team to help us respond effectively to our patients’ healthcare needs.

Spend a few minutes browsing our website and you’ll discover more about us. We hope you will find the information useful.

Patient Access Survey

This survey is about finding out how easy or hard it is to talk to or visit your doctor. The survey should take around 4 minutes to fill in and is for patients 14 years old and over.

We want to know what it’s like for you to make appointments, talk to the staff (like receptionists, doctors, or nurses), and hear what changes could make things better or easier for you.

The questions will ask things like:

Is it easy to call or use an app on your phone?
Can you get an appointment when you need one?
Do you like seeing the same doctor each time, or does it not matter if you see different people?

Your answers will stay private, and they will help us figure out what needs to be improved. It’s really important to know how patients feel, so we can make changes that help everyone.

You can do the survey online, or you can get a paper copy from reception in the practice. There will also be face-to-face and online meetings where you can share more experiences and ideas if you want to. The dates and times for those meetings will be posted on the website.

Take a Survey

APPOINTMENTS AND PRESCRIPTIONS

PRACTICE SERVICES

PATIENT PARTICIPATION GROUP

THE PRACTICE TEAM

LEES PLACE MEDICAL CENTRE

NEWS

PATCHS

FEEDBACK, DATA, COMPLAINTS, FRIENDS AND FAMILY TEST

Surgery opening times

Monday to Friday

8am to 6:30pm

Saturday and Sunday

Closed

Reach us out of hours

If you need medical services when VMC is closed, ring the practice number 020 7834 2298 and your call will be transferred to the local 111 service where a qualified clinician can give you telephone advice, arrange for an urgent prescription or for you to be visited by a doctor.

| Follow us on Twitter @vicmedcentre | Email us at clccg.vmc@nhs.net

When we are closed …

If you need medical services when the surgery is closed, you should call the surgery telephone number and your call will automatically be transferred to the local 111 service who will arrange for you to be contacted by a doctor. The service will give you telephone advice, arrange a prescription at a local pharmacy, arrange for you to be visited by a doctor or arrange for you to be seen at a nearby location. The service also lets us know about your illness the following day.

You may also contact 111 for advice on how to access local NHS Healthcare.

Accessibility

Our premises are designed to accommodate the needs of disabled patients, including step-free access, accessible toilets, and hearing loop systems. If you have specific accessibility needs, please inform our reception team.

Confidentiality and Data Protection

We are committed to protecting your personal and medical information in accordance with GDPR and NHS regulations. For more information, please refer to our Privacy Policy available on our website.

Commissioner Contact Information

Our services are commissioned by the NHS South West London Integrated Care Board (ICB). You can contact them at:
• Address: 120 The Broadway, Wimbledon, London SW19 1RH
• Telephone: 020 3880 0308
• Email: swlicb.contactus@nhs.net

For more information, please visit their website: www.southwestlondon.icb.nhs.uk

Assignment of an Accountable GP

In line with NHS requirements, every patient at our practice is assigned a named accountable General Practitioner (GP) who is responsible for coordinating your care. This does not restrict you from seeing any GP or nurse in the practice; you are welcome to consult with any of our healthcare professionals.

New Patients: Upon registration, you will be informed of your named accountable GP within 21 days.
Existing Patients: If you are unsure who your named GP is, please ask at your next appointment or contact our reception team.

Zero Tolerance Policy

We have a zero-tolerance policy towards violence, abuse, or aggression toward our staff, patients, or visitors. Any such behavior may result in removal from our practice list and, if necessary, legal action.