Information

Booking an Appointment

Same-Day Appointments

The practice has two doctors on duty for urgent or same day appointments. Please telephone the surgery giving brief details of your problem to a receptionist who will put you on the duty doctors’ telephone list and a doctor will call you back and discuss your problem in detail so that the most appropriate service can be offered.

Routine Appointments

Routine appointments may be booked up to 4 weeks in advance

Special Clinic Appointments

These may all be booked in advance except the Women’s Health Clinic which is a walk-in service.

You may make an appointment by telephoning the surgery directly or in person. Online booking through our clinical system provider SystmOne is currently unavailable owing to the current pandemic.

Please contact the surgery to register for SystmOne online services and you will be provided with a username and password.

E-Consult

Have you tried E-Consult? Click on the relevant section on the homepage to access our E-Consult system, where you can get more information.

Home Visits

Please try and phone the surgery before 10am with a home visit request and a doctor will call you back to discuss your symptoms before visiting. It is always preferable to try and come down to the surgery if possible as there are better facilities and equipment and you will usually been seen more quickly.

 When we are closed …

If you need medical services when the surgery is closed, you should call the surgery telephone number and your call will automatically be transferred to the local 111 service who will arrange for you to be contacted by a doctor. The service will give you telephone advice, arrange a prescription at a local pharmacy, arrange for you to be visited by a doctor or arrange for you to be seen at a nearby location. The service also lets us know about your illness the following day.

You may also contact 111 for advice on how to access local NHS Healthcare.

Contact 111

For advice on how to access local NHS Healthcare

You can now call 111 when you need medical help fast but it is not an emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

FOR IMMEDIATE, LIFE-THREATENING EMERGENCIES, CONTINUE TO CALL 999

GP Out Of Hours

Patients who are residents in Westminster now have access to GP and Practice Nurses appointments from 6.30pm – 8.00pm Monday to Friday and from 8.00am – 8.00pm Saturday and Sunday as part of the Extended Hours GP Access Service.

You can book these appointments by contacting the Practice during opening hours or by calling NHS 111 when the Practice is closed.

The appointments are available at three sites across Westminster:

The Connaught Square Practice
41 Connaught Square
London, W2 2HL

Pimlico Health at the Marven Surgery
46 – 50 Lupus Street,
London, SW1V 3EB

Westbourne Green Surgery
Health at the Stowe
260 Harrow Road
London, W2 5ES

 

Repeat Prescriptions

If you are on regular medication when you join the surgery, you will need to see or speak to a doctor for your first prescription. After that your repeat prescriptions may be requested in writing or online. Please allow two working days in order for us to process your prescription. We are unable to accept telephone requests for repeat prescriptions for safety reasons.

We can also arrange for a local pharmacy to deliver your medication to you if you are housebound.

We do have a small independent pharmacy on site as well, for your convenience.

Repeat medications can be requested via the following weblink. Contact reception for a username and password.

Test Results

We will always contact you if there is cause for concern about a test result. We may write to you, ask you to make an appointment or telephone you with advice as to what action you need to take. Please note that we do not routinely inform patients if their results are normal. Some tests such as finger-prick blood tests and urine dipstix/pregnancy tests will give instant results. Most tests however can take up to 5 days for the result to come back and some special tests take longer.

Cervical Smear Tests

A cervical smear test is a quick, reliable and easy screening test which can detect abnormal cells very early on. These cells may turn into cancer of the neck of the womb if not treated in their early stages. Regular smear tests can prevent women from getting cancer and it is therefore very important to have one done.

All women who are aged between 25 and 49 years should have a cervical smear test performed every three years. For those women aged 50 to 64 years, it is recommended to have a test every five years. If you have had a hysterectomy ( unless it was for cancer) or have never been sexually active you will not need to have a smear test.

We now test all cervical smears for Human Papilloma Virus (HPV) which has been found to be one of the causes of cervical cancer. If you do not wish to have your smear tested for this please inform the nurse.

Your Health

The NHS Choices website offers an in-depth description of many common health issues. Please click on the link below for more information

https://www.nhs.uk/conditions/Pages/hub.aspx

Teaching and Training

The practice has been accredited to teach medical students, junior doctors and doctors who want to specialise in general practice. Occasionally patients may be asked if they would mind a medical student sitting in on their consultation for teaching purposes. We are very grateful for your participation and help with this, but do let us know if you would rather see the doctor alone.